Have questions, feedback, or just want to share your ducking adventures? We're here to help! Choose the best way to reach us below.
Before You Contact Us
To help us assist you more quickly, please check these resources first:
- FAQ: Answers to the most common questions
- Help Center: Detailed guides and tutorials
- Privacy Policy: Information about data collection and use
- Terms of Service: Usage rules and guidelines
Technical Support
When contacting technical support, please include the following information to help us resolve your issue faster:
- Device Information: Your phone model and operating system version (e.g., "iPhone 14 Pro, iOS 17.2" or "Samsung Galaxy S23, Android 14")
- App Version: Found in Settings > About in the DuckTrails app
- Description: A detailed description of the issue you're experiencing
- Steps to Reproduce: What you were doing when the problem occurred
- Screenshots: If applicable, attach screenshots showing the issue
- Error Messages: Any error messages you received
Response Times
We strive to respond to all inquiries promptly:
- General Inquiries: 1-2 business days
- Technical Support: 24-48 hours
- Privacy Requests: Up to 30 days (as required by law)
- Legal Matters: 5-7 business days
Note: Response times may be longer during weekends and holidays.
Report Inappropriate Content
If you encounter duck profiles, photos, or comments that violate our community guidelines or Terms of Service, please report them immediately:
- Email: report@ducktrails.com
- Include the duck ID or username of the violating content
- Describe the violation and include screenshots if possible
- We will review all reports within 24 hours
Partnership and Business Inquiries
Interested in partnering with DuckTrails or have a business proposal?
- Email: partnerships@ducktrails.com
Media and Press
For media inquiries, interviews, or press releases:
- Email: press@ducktrails.com
Community Feedback
We love hearing from our community! Share your:
- Feature requests and suggestions
- Success stories and amazing duck journeys
- Testimonials and user experiences
- Bug reports and improvement ideas
Send your feedback to: feedback@ducktrails.com
Social Media
Connect with us on social media to stay updated on the latest DuckTrails news, featured ducks, and community highlights:
- Instagram: @ducktrails (coming soon)
- Facebook: facebook.com/ducktrails (coming soon)
- Twitter/X: @ducktrails (coming soon)
Mailing Address
For formal correspondence or legal notices:
DuckTrails
[Street Address]
[City, State ZIP]
United States
Office Hours
Our support team is available:
- Monday - Friday: 9:00 AM - 6:00 PM EST
- Saturday - Sunday: Limited availability
- Holidays: Closed on major US holidays
Note: Email support is monitored daily, and urgent issues will be addressed outside of regular hours when possible.
Privacy Requests
To exercise your privacy rights under GDPR, CCPA, or other regulations:
- Data Access Request: Request a copy of your personal data
- Data Deletion Request: Request deletion of your account and data
- Data Correction: Request correction of inaccurate information
- Opt-Out Requests: Opt out of certain data processing
Submit privacy requests to: privacy@ducktrails.com
Please include your email address associated with your DuckTrails account and specify the nature of your request. We will respond within 30 days as required by law.
We're Here to Help!
Whether you need technical support, have a question about ducking, or just want to share your latest duck adventure, we're always happy to hear from you. The DuckTrails community is what makes this app special, and your feedback helps us continue improving the experience for everyone.
Happy Ducking!
- The DuckTrails Team